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Biomedical Support

Imaging Solutions offers services on a wide range of medical devices, specializing in medical imaging systems such as MRI, X-Ray, Ultrasound, CT and Fluoroscopy. Imaging Solutions can provide continual contractual service or on-demand services that meet your requirements.

Repairs and Maintenance

Imaging Solutions can provide a trained and certified technician or engineer to perform repairs, testing and maintenance either on-site at your location or in our workshop. Our team can assist you in electrical safety testing, working in accordance to AS/NZ:3551; preventative maintenance, to assure that your medical device is working within manufacturers standards; and perform a multitude of various repairs using our escalated support coverage to give you access to spare parts in our Australian and New Zealand storage facilities.

Database Management

With Imaging Solutions support request ticket management system, asset history and report management as well as an asset database management system, you can rest assured that our staff have a depth of knowledge of your device.

Aftermarket Support

Imaging Solutions exceptional product support throughout the lifecycle of your medical device is what sets us apart. More than just repairs and maintenance, Imaging Solutions provides access to a 24/7 customer support number, support request ticketing system and hot-swap/loan unit to ensure that you can always deliver the vital care that your patients have come to rely on. Additionally, upon purchase of a new device, our staff provide training both in-person and online to ensure that your staff are confident in utilizing our medical devices to their fullest potential.

Ticket Request Form